Privacy Policy
Introduction
Our commitment to protecting the privacy and security of your personal data is as strong as our passion for falafel. Please take a moment to read this document that, together with our Cookies policy explains how we use your data and what options you have.
We inform you about our policy regarding the treatment and protection of personal data that may be collected through our website by browsing, sending contact forms, making inquiries or subscriptions, contracting services, or purchasing products.
Falafeleria SL is responsible for the processing of your personal data and informs you that this data will be processed in accordance with the provisions of current European and Spanish regulations on the protection of personal data, Regulation (EU) 2016/679, of April 27, 2016 (GDPR) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, and Organic Law (ES) 3/2018, of December 5, Protection of Data and Guarantee of Digital Rights (LOPDGDD).
Our company is hosted on the Wix.com platform (Wix.com Ltd). Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, Wix.com's databases, and general applications. They store your data on secure servers behind a firewall. For more information, please see Wix's Privacy Policy.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards established by PCI-DSS administered by the PCI Security Standards Council, a joint effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
What personal data do we process?
We process personal data that you provide when you:
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Register on our website
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Make a purchase
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Fill out a form on our site
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Contact us by phone or email
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Connect to our Wi-Fi network
This data includes your name, surname, email address, date of birth, phone number, ID/CIF, address, and any other data that we may request in connection with offers or promotional activities, with your prior consent.
We also collect data using cookies and other tracking technologies, such as device type, IP address, and geographic location. For more details, please refer to our Cookies Policy.
How do we use the data?
We use the data you provide us to:
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Process orders, requests or any type of request that is made by you through any of the contact forms that we make available to you (art. 6.1.b GDPR).
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Give you access to our Wi-Fi network (art. 6.1.a GDPR).
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Carry out statistical studies that allow us to improve our services and advertisements (art. 6.1.f GDPR)
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Keep you up to date with our news and send you advertising communications (art. 6.1.a GDPR). If you wish to modify your communication preferences or if you wish to unsubscribe from our distribution list, please Contact Us.
We use the data we collect to:
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Manage our site and improve your browsing experience, personalizing the content according to your interests (use of cookies not excepted, art. 6.1.a GDPR).
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Identify and prevent payment fraud or other illegal activities, to protect the security of our online operations, our property, rights and privacy and/or that of our consumers or users (art. 6.1.c GDPR).
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As part of our efforts to keep our site secure (art. 6.1.c GDPR).
The legality of these treatments is based on art. 6 of the GDPR:
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The interested party gave his consent for the processing of his personal data for one or more specific purposes;
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The treatment is necessary for the execution of a contract in which the interested party is a party or for the application at the request of the latter of pre-contractual measures;
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The processing is necessary for compliance with a legal obligation applicable to the controller;
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The processing is necessary for the satisfaction of legitimate interests pursued by the controller or by a third party, provided that the interests or fundamental rights and freedoms of the interested party that require the protection of personal data do not prevail over said interests, in particular when the interested is a child.
Data Retention
Your data will be kept for no longer than necessary to maintain the purpose of processing, or as long as there are legal prescriptions that dictate its custody. If processing depends on your consent, your data will be kept until you withdraw it.
When the data is no longer necessary for the described purposes, it will be deleted with adequate security measures to ensure anonymization or complete destruction.
International transfer
We may transfer your data to providers located in other countries to fulfill the defined purposes. However, we will take the necessary measures to ensure an adequate level of data protection in accordance with the standards established in the European Economic Area. Regardless of your residence, your data will be treated in accordance with this Privacy Policy and applicable laws.
We use Wix.com (Inversiones Wix S.A.S) as a platform for our website. Wix.com is 100% committed to GDPR data protection, which involves international data transfers under the framework of the EU-US Privacy Shield (Privacy Shield), as certified entities. For more information, see Wix’s Privacy Policy.
data security
In accordance with the provisions of current regulations on the protection of personal data, we inform you that we are complying with all the required provisions for the processing of your personal data, and manifestly with the principles described in article 5 of the GDPR and Title II of the LOPDGDD, by which your data is processed in a lawful, loyal and transparent manner and that it is adequate, pertinent and limited to what is necessary in relation to the purposes for which it is processed.
We adopt appropriate technical and organizational security measures to protect your data, in accordance with the provisions of the GDPR and the LOPDGDD, in order to protect your rights and freedoms. This, added to the data protection training of our employees, and their commitment to fight for confidentiality and careful selection and monitoring of our suppliers, allows us to duly ensure our operational framework.
For more information about privacy guarantees, you can contact us at C/ Hernán Cortes 8, Madrid, Spain, at the email address: central@falafeleria.es
contact us
You have the right to withdraw your consent at any time, to access the data we have about you, and to know the purposes of its processing. You can also limit or oppose the processing of your data, but please note that this may affect our ability to carry out tasks for your benefit.
You have the right to demand the rectification of incorrect data and the deletion of those that are inappropriate or no longer needed. You may also request data portability to another provider.
To exercise your rights, contact us at central@falafeleria.es or by mail at Calle Hernán Cortés 8, Madrid, 28004. We will respond to your request in writing within a reasonable period (usually within one month, with the possibility of extending this timeframe in exceptional cases).
Our corporate name is Falafeleria SL, with address at C/ Hernán Cortés 8- 28004, Madrid, Spain. Our email address is central@falafeleria.es. We are registered in the Mercantile Registry of Madrid. Volume: 40770, Folio: 182, Book: 0, Section: 1, Sheet: M723294. CIF / NIF: B01850221.